Taking care of Customers

Customers are the building blocks of a business.

At Steelmakers the outlook towards our customer relationships is different than most companies. We are keen that our customers should be most productive if they have a consistent flow of information and goods regarding the steel industry as a whole.

Our deepened customer relationships have generated a grassroots support and value for our products and services locally as well as outside Kenya. And that resulted in converting our ordinary customers to lifetime customers. Our satisfied customers have converted our potential market to grow to these heights. We keep abreast of the continuously changing wants and needs of our customers and motivate them to buy our products.

This resulted in offering a variety of services, which differentiate us from our competitors. We believe that the relationship with our customers is as pure and strong as steel, and therefore we maintain one to one personal contacts, as well as through phones, e-mails, and internet.